At shewin, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own data. We encourage every player in the Philippines to read this page carefully before registering an account or making any transactions on our site.
Last updated: 2025. Applies to all players accessing shewin from the Philippines.
When you register an account on shewin, we collect the personal details you provide during the sign-up process. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect the username and password you create, along with any additional verification documents you submit when requested. All of this information is necessary to create and maintain your account, process your deposits and withdrawals, and verify that you meet the minimum age requirement of 21 years old. Without this information, we would not be able to provide you with a safe and compliant gaming experience on our platform.
When you visit or use the shewin platform, certain technical information is collected automatically by our systems. This includes your IP address, device type, browser version, operating system, and the pages or games you interact with during your session. We also record login timestamps, session duration, and transaction history to help us monitor account activity and detect any unusual or potentially fraudulent behaviour. This data is used to improve platform performance, personalise your experience, and ensure the security of your account. We do not sell this automatically collected data to third parties for advertising purposes.
To process deposits and withdrawals in Philippine pesos (PHP), we collect the payment account details you provide, such as your GCash number or other approved e-wallet information. We record the amount, date, time, and status of every transaction you make on the platform. This financial data is retained in accordance with applicable Philippine regulations and is used solely for the purpose of processing your transactions and resolving any disputes that may arise. We do not store full card numbers or sensitive authentication credentials on our servers. All payment data is handled using industry-standard encryption to protect it from unauthorised access.
If you contact our support team via email or any other channel we provide, we will retain a record of that communication, including the content of your messages and any attachments you send. These records help us resolve your queries efficiently and improve the quality of our customer service over time. We may also send you service-related communications, such as account verification emails, transaction confirmations, and important policy updates. You will not receive unsolicited marketing messages from shewin without your explicit consent. If you wish to update your communication preferences, you may do so by contacting our support team directly.
Your personal data is primarily used to operate and maintain your shewin account. This covers processing your deposits and withdrawals, verifying your identity, providing access to games in our lobby, and ensuring your account remains secure. We also use your data to enforce our Terms and Conditions, including age verification and responsible gaming obligations. Without processing your data for these purposes, we would be unable to deliver the services you signed up for. Every use of your data for platform operations is grounded in our contractual obligation to you as a registered player.
We use your data to detect, investigate, and prevent fraud, money laundering, and other illegal activities on our platform. This includes monitoring transaction patterns, verifying the source of funds where required, and cross-checking account details against relevant watchlists in accordance with Philippine regulations. We may be legally required to share certain data with regulatory authorities, law enforcement agencies, or financial institutions as part of our compliance obligations. Any such sharing is done strictly within the bounds of applicable law and only to the extent necessary. We do not share your data with third parties for their own commercial purposes.
Aggregated and anonymised usage data helps us understand how players interact with the shewin platform so we can make it better. We analyse which games are most popular, where players encounter difficulties, and how our mobile interface performs across different devices commonly used in the Philippines. This analysis informs decisions about new features, layout improvements, and the expansion of our game library. No individually identifiable information is used in this analysis — all data is stripped of personal identifiers before it is reviewed by our development team. Our goal is to continuously improve the experience for every player on the platform.
As a player based in the Philippines, you have the right to know what personal data we hold about you, to request corrections if any information is inaccurate, and to ask us to delete your data in certain circumstances. You may also request a copy of the data we hold about you in a portable format, or ask us to restrict how we process it while a dispute is being resolved. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all verified data requests within a reasonable timeframe and in accordance with applicable Philippine data privacy law.
If you have any concerns about how shewin handles your personal data, visit our FAQ page for quick answers or log in to your account to review your data settings. New to the platform? Register today and enjoy a secure, mobile-first gaming experience built for Filipino players.